Mail Order Service

Mail Order Service:

How to order:

	Online: Click here for our new online order form
	Email to plants@specialperennials.com
	Phone 01270 811443 / 0771 699 0695, or
	By writing us at Yew Tree House, Hall Lane, Hankelow, Crewe, Cheshire, CW3 0JB to confirm availability and costs (Click here for a printable order form). It's ok to include a cheque if you want. We will issue a refund cheque if plants aren't available.

Packing & Postage:

	1 – 6 plants: £6.00
	7 – 12 plants: £10.00
	13 or more plants: £12.00.

Please include your name, address, phone and email address in your message and roughly when you want the plants (if not immediately). Once we have confirmed your order please arrange payment either by:

PayPal - When your plants are ready we will send you a email requesting payment via PayPal. You do not need to have a PayPal account to use this service - you can simply use your Credit / Debit card to pay on the PayPal website. Once we have confirmation of payment from PayPal we will dispatch the plants. Please note there is a 3.5% surcharge for using PayPal.

Cheque -. Cheques must be made payable to J&M Blow. We will not cash cheques until the plants are ready for dispatch. If ordering in the autumn / winter for spring delivery please write a post-dated cheque (dated 1st March of the new year)

Availability: Most of our plants are available by mail order within the UK - but not all plants are available all the time.

Service terms and conditions:

We do not automatically send substitutes unless you specifically ask for this on your order. If plants are not available we will contact you to discuss options (refund or alternatives).

We only dispatch on Mondays or Tuesdays by Royal Mail First Class.

We will include any delivery instructions you give us on the packaging but its up to your postman whether they follow them!!!

Plants will be carefully packed in which ever boxes we have to hand - we reuse boxes from supermarkets etc. to keep costs down.

Delivery times quoted when we confirm your order are approximate only. If delivery is going to be delayed we will contact you with the option of cancelling your order.

Plants are thoroughly checked and apparently healthy when they leave us. Once you have received the plants your responsibility is to treat them with normal gardening skill and care, unpacking and planting / potting them immediately and ensuring they are adequately watered until well established.

At certain times of year we have to cut back plants either for good cultural reasons or to be able to package them.

Please notify us within 7 days of any damage or other problems when your plants arrive and we will put things right. Please ensure you tell us the date and time the plants arrived. Our guarantee is limited to the cost of the plants and postage.

Under UK distance selling law you may cancel an order any time prior to dispatch and up to 7 days after receipt for a full refund including any p&P you paid. However you must pay to return the goods if you cancel after dispatch. Although this law does not apply to plants because they are perishable goods we will honour it, but we reserve the right to deduct for any dead or damaged plants when returned to us.

We will only use your personal details (name, address, phone and email) for the purposes of processing your order. If you want us to stay in touch with you, please subscribe to our newsletter by clicking here.

	All prices are for mail order only. Plants for sale from the nursery and at events and shows may be larger and at correspondingly higher prices.
	All text and photographs © SpecialPerennials.com 2007 - 2010 and may not be used in any way without our express written consent. Click here for our copyright policy.